Service Offerings
Management Consulting is our passion, and we strive to deliver excellence across all the services we offer.
From our various specialist areas of focus, we are flexible and adapt to the dynamics of the corporate environment.
With highly experienced Consultants in our roster, we apply our skills and knowledge to take your business beyond the limits, catering for every business need and more.
To take your business to the next level, contact us.
Customer Experience
Customers drive all businesses, and their satisfaction is vital for success. In order to improve your customer experience strategy, you need to identify, quantify, and retain those customers that boost your bottom line. We use several diagnostic tools to create actionable insights including diagnostic surveys, data analysis, focus groups, interviews, heatmap analysis, and predictive models.
The insights provided by our customer diagnostic report will assist you in better understanding and meeting customer needs, enhancing customer loyalty and improving customer retention thereby increasing revenue and profitability.
Operations Optimisation
Our operational optimisation offering assists you with improving your bottom-line profitability. We understand how overwhelming decision-making can be in operations.
Our operational optimisation offering will help you make the most efficient decisions, which will not only improve your operations, but improve your bottom-line profitability.
Evolving technology brings with it increasingly complex business challenges.
Let us evaluate your current processes and help you devise a strategy to optimise your business processes and systems to streamline your operations - making your business more efficient, more agile, and more productive
Strategy & Business Planning
We believe that for a strategy to be useful, it needs to be simple, pragmatic and impactful. Our assistance with strategy development thus focuses on the definition of a clear guiding vision, backed up by a performance-changing business model, and practical, enabling solution architecture.
We focus on pictures and numbers, less so on mind-boggling wordiness. The strength of this approach is underlined by its proven usefulness, in our experience, for any business, whether an SMME or blue-chip company.
Business Process Modelling
Through Business Process Modeling (BPM), we are able to provide an accurate graphical representation of a company's business processes or workflows, to be used as a means of identifying potential improvements.
We provide in-depth and focused consultations with key process owners.
We are cognisant that users are integral to the consultation process, as it assists in creating a precise account of the processes.
Monitoring & Evaluation
We maintain high standards of excellence through our applied monitoring and evaluation methodology built on the theory of change and DAC Criteria.
Our team of experienced consultants have assessed a number of diverse interventions from different sectors with the aim of improving and providing implementable recommendations that make an impactful difference.
Research
We are committed to delivering in-depth market and industry research that meets individual needs and enhances our clients’ competitive edge.
Our array of research consultants, from strategy specialists to industry sector experts provide the know-how required to solve complex issues and execute focused research processes in an effort to maintain client costs. We are passionate about delivering cost-effective solutions aligned to a customer-centric approach.
IT Optimisation
With heavy investment in the technological infrastructure of your business, apps, and processes, it becomes critical that you can't simply abandon these investments and go live with new platforms or technologically advancing infrastructures.
Through our IT Optimization offering, we aim to take your existing resources, overhaul them where possible, and reduce the time and money you spend maintaining them.
Through this efficiency-enhancing process, you will have the flexibility to try new things while still keeping your business operational.
Privacy & Data Protection
Data privacy refers to the standards and rules that govern who has access to specific types of information. Data protection refers to the systems and procedures in place to ensure no unauthorised access to this information.
With the advent of POPI (as well as the GDPR) these 2 concepts have never been more important.
It is essential that businesses define who has access to information and put in place safeguards that are POPI compliant to prevent unauthorised access
Business Development
Small businesses face challenges in succeeding in the South African context. Red-tape, budget constraints and a lack of access to finance can be a daunting experience.
We can assist you in navigating the complex landscape of creating a successful small business.
Our core service of providing extended business support, as well as point interventions such as developing a 5-year financial plan and accessing funding opportunities, is supported by our unique understanding of the small business environment.