Webinar: Retaining Customers in Tough Times
In this webinar, Redflank's panel of customer experience specialists discussed:
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An overview of the current SA economy
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How to assess your customer base
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How to determine the status of your customers
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When to apply the right strategy to retain your loyal customers
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Specific questions from our audience members.
In tough economic conditions, patterns in consumer behaviour shift.
Our Presenters:
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Valerie Webley
Customer Experience Specialist
32 Years Experience
Ex Head of CRM at BMW, ex Service Excellence Head at Accenture. Projects include Mercedes, Natwest, PWC.
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Lings Naidoo
Customer Analysis Specialist
26 Years Experience
Ex Accenture; Projects include Ford, Caterpillar, Barclays.
Etienne van Wyk
Customer Strategy Specialist
24 Years Experience
Ex Accenture; Has worked on Projects for Barclays, World Bank, National Treasury.