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Webinar: Retaining Customers in Tough Times

In this webinar, Redflank's panel of customer experience specialists discussed:

  • An overview of the current SA economy

  • How to assess your customer base

  • How to determine the status of your customers

  • When to apply the right strategy to retain your loyal customers

  • Specific questions from our audience members.

In tough economic conditions, patterns in consumer behaviour shift.

Our Presenters:
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Valerie Webley

Customer Experience Specialist

32 Years Experience


Ex Head of CRM at BMW, ex Service Excellence Head at Accenture. Projects include Mercedes, Natwest, PWC.

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Lings Naidoo

Customer Analysis Specialist

26 Years Experience


Ex Accenture; Projects include Ford, Caterpillar, Barclays.


Etienne van Wyk

Customer Strategy Specialist

24 Years Experience


Ex Accenture; Has worked on Projects for Barclays, World Bank, National Treasury.

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