Webinar: Retaining Customers in Tough Times
In this webinar, Redflank's panel of customer experience specialists discussed:
An overview of the current SA economy
How to assess your customer base
How to determine the status of your customers
When to apply the right strategy to retain your loyal customers
Specific questions from our audience members.
In tough economic conditions, patterns in consumer behaviour shift.
Customer Experience Specialist
32 Years Experience
Ex Head of CRM at BMW, ex Service Excellence Head at Accenture. Projects include Mercedes, Natwest, PWC.
Customer Analysis Specialist
26 Years Experience
Ex Accenture; Projects include Ford, Caterpillar, Barclays.
Etienne van Wyk
Customer Strategy Specialist
24 Years Experience
Ex Accenture; Has worked on Projects for Barclays, World Bank, National Treasury.