We optimise operations to create a customer experience that maximises your bottom line
With solutions that are commercially driven, insight enabled, operationally embedded and outcome driven, our customer experience offering will convert insights into real, operational change.
How we do it
Interviews & Focus Groups
Improve Brand Equity
Embed Sustainable Change Into Your Operations
Our 15 years of experience has helped us to develop and refine several diagnostic tools, such as our capability model, which measures your organisation against best practice, to create actionable insights.
Our team consists of industry experts with decades of experience in customer experience strategy. We have completed over 8 000 consultations for various multinationals, government departments and NGOs.
The insights provided by our customer experience assessment will assist you in optimising your operations and maximising your bottom line.
Our Customer Experience Team
Customer Experience Specialist
32 Years Experience
Ex Head of CRM at BMW, ex Service Excellence Head at Accenture. Projects include Mercedes, Natwest, PWC.
Customer Analysis Specialist
26 Years Experience
Ex Accenture; Projects include Ford, Caterpillar, Barclays.
35 Years Experience
Ex Finance Director at General Electric, ex VP Finance at Lonmin, ex audit at Deloitte and W&Y
Etienne van Wyk
Customer Strategy Specialist
24 Years Experience
Ex Accenture; Has worked on Projects for Barclays, World Bank, National Treasury.