Case Study
Review & Assessment
Problem Statement
A government agency focused on education, research, and policy development in the realm of credit and finance engaged Redflank to conduct two impact assessments pertaining to the agency's educational and investigative initiatives.
Project Objective
The objective of this Project was to perform the second impact assessment on the implementation of the approved activities on the utilisation of the funds and provide a report for the period of 2021/22 to 2023/24.
Approach
Redflank executed an extensive Impact Assessment, which included interviews with consumers, credit providers, debt counselors, attorneys, and industry associations. Additionally, the assessment involved a thorough review of the entire debt counseling process, examining the roles of all relevant stakeholders. The approach incorporated both primary and secondary research methodologies as outlined by the client, emphasising stakeholder contributions to the Debt Counseling Program while identifying potential areas for improvement.
The findings from the assessment were subsequently presented to senior management, highlighting the effectiveness of their consumer education initiatives and the debt counseling process
What Sets Us Apart
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Redflank's unique value lies in its extensive experience within the financial sector and a comprehensive understanding of the economic landscape.
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Our capability to engage large stakeholder groups enables us to conduct rigorous data collection and effectively process extensive amounts of information.
Outcomes
As part of the Impact Assessment, Redflank undertook field research that included distributing electronic surveys and conducting interviews. Stakeholders consulted comprised consumers who participated in the agency's workshops during the 2021/22 and 2022/23 periods, alongside entities registered with the client.
The project culminated in the development of:
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Findings on the effectiveness of the agency's interventions, including a results chain framework.
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Recommendations aimed at enhancing future initiatives.
Demonstrated Assessment Skills
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Qualitative and Quantitative Research
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Impact Studies and Evaluations
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Socio-Economic Research
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Statistical Techniques
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Data Analysis
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Stakeholder Identification and Engagement
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Report Writing
Achievements
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Redflank acquired an in-depth understanding of the agency’s educational and investigative operations and gathered valuable insights about these activities.
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The findings were instrumental in formulating recommendations to elevate the impact of current initiatives, as well as outlining critical areas of focus for optimising debt counseling processes and related systems.